The objective of the Player Services Assistant role is to provide brilliant customer service by representing BCLC in a professional manner and providing timely service to our players. This position is responsible for awarding prizes to our players which includes verifying counter and daily mail-in prize claims, issuing and reconciling cheques, ensuring the integrity of the pay-out process and the integrity of BCLC is maintained in both written and verbal communications. In addition, the Player Services Assistant documents and resolves disputed prize claims, by judgment as to whether a legal paper is appropriate (i.e. Legal release) and escalating claim(s) when required.
Education and Experience
A high school diploma or equivalent combination of education and experienceMinimum three years customer service experienceBasic booking or accounting correlated courses or experienceA second language would be an asset.Technical Requirements
Proven customer service skillsBrilliant interpersonal skillsBrilliant written and verbal communication skills.Brilliant problem solving and analytical thinking/innovationStrong multi tasking skillsAbility to work with a high degree of accuracy and attention to detailStrong data entry skillsBrilliant BCLC product knowledgeAble to adapt to changing workloads and priorities, must be flexibleWork well in a team environmentProven leadership skillsProven ability to deal with sensitive matters with a degree of diplomacy, tact and confidentialityStrong computer skills – MS personnel suiteGeneral business acumenPhotography skills would be an assetThis posting closes at midnight, Tuesday, June 21, 2011.
