89 Author Drive
Charlotte, North Carolina 00000
Home: 704-000-0000
Cell: 704-000-0000
eFax: 704-000-0000
Email: Justin@noemailhere.com
Website: www.personalwebsite.com
Objective
Secure a challenging position as a Computer Service Technician in a computer repair shop.
Summary of Qualifications Proficient in LAN, WAN, and network installation, monitor, and programming.Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners.Extensive knowledge of technology terms and developments.Exceptional customer service skills, account management, follow up, and sales.Excellent written and verbal communication skills.Ability to instruct users with computer and presentation skills.Ability to write engaging technical documents to assist users in software usage.
Work Experience
Senior Computer Service Technician: November 2004 - Present, Thomas Computer Service, Inc., Charlotte, NC
Manage a team of 13 PC techs, in-house and remote contractors.Facilitate on-site consulting training for PC techs.Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.Publish a monthly newsletter providing helpful on-site tips for remote PC techs.Computer Service Technician: Oct. 2000 - Sept. 2004, Computer Supercenter, Raleigh, NC Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance on printers.Participated in on-site training sessions.Attended IT forums, conferences, and networking events.
Education
Shaw University, Raleigh, NC
Bachelor of Science in Computer Science (May 2000)Minor in Public Relations
Certifications/Training CompTIA: A+, Network+Microsoft: Microsoft Systems Engineer Certification, Microsoft Certified Professional
Professional Affiliations June 2002 - Present, Association of Information Technology Professionals, MemberJune 2001 - Present, Computer Technology Industry Association, Member
Computer Skills Languages: XHTML, HTML, CSS, C+, C++, JavaOperating Systems: Windows NT/2000/XP/Vista, UNIX, Linux, Red Hat Linux, Apache
Community Activities Jan. 2001 - Present, Charlotte Adult Learning Center, IT Consultant/TutorJune 2001 - Present, Independent Computer Service Consultants Association, Member *References available upon request.
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